INDIA EXPERTS 2047IDEAS · PEOPLE · SOLUTIONS
MISSION 08 / INDIA 2047

Government — Public services designed around citizens

Make public services accessible, transparent and effective.

Illustration of Government mission
The mission in brief

What India must achieve

Trustworthy government is accessible, transparent, inclusive and measured by outcomes rather than portal counts.

Redesign high-volume services end to end; make forms interoperable; publish service standards; strengthen grievance resolution; protect personal data.

Our 2047 direction: Make public services accessible, transparent and effective. Progress should be measured through outcomes experienced by people and businesses, not announcements alone.

Three challenges to solve

1. Fragmented services

For government, this is a system-level constraint. The mission proposes documenting a comparable baseline across states, identifying the institutions responsible and testing solutions before nationwide expansion.

2. Digital inclusion

For government, this is a system-level constraint. The mission proposes documenting a comparable baseline across states, identifying the institutions responsible and testing solutions before nationwide expansion.

3. Accountability

For government, this is a system-level constraint. The mission proposes documenting a comparable baseline across states, identifying the institutions responsible and testing solutions before nationwide expansion.

Priority solutions

1. Simplified citizen journeys

Develop a practical intervention around simplified citizen journeys, starting with stakeholder mapping, a clearly defined target population, implementation costs and independent measurement. Compare approaches across Indian states and relevant international peers before recommending scale-up.

2. Service standards

Develop a practical intervention around service standards, starting with stakeholder mapping, a clearly defined target population, implementation costs and independent measurement. Compare approaches across Indian states and relevant international peers before recommending scale-up.

3. Responsible data sharing

Develop a practical intervention around responsible data sharing, starting with stakeholder mapping, a clearly defined target population, implementation costs and independent measurement. Compare approaches across Indian states and relevant international peers before recommending scale-up.

Roadmap to 2047

2026–2030 Establish transparent baseline and test targeted interventions in government.
2030–2040 Scale independently evaluated approaches through public-private collaboration.
2040–2047 Track outcomes, address remaining gaps and update the strategy with evidence.

Outcomes to track

  • Time to complete services
  • first-contact resolution
  • grievance closure quality
  • accessibility
  • digital inclusion.

Proposed first pilot

Map one citizen life event, such as birth registration, across agencies and propose a simplified journey.

Evidence and further reading

The linked sources provide context; the mission recommendations are independent editorial proposals, not endorsed by the sources.

Read the detailed research brief →